Frequently Asked Questions
❓ Frequently Asked Questions
Find answers to common questions about gemstones, ordering, shipping, and returns. Queensland gemstone specialists.
🛒 Ordering & Payment
How do I place an order?
Browse our collections, add items to cart, and proceed to checkout. We accept all major credit cards, PayPal, and Shop Pay. All transactions are secure and encrypted.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, and Apple Pay. All payments are processed securely through Shopify Payments.
Are your prices in AUD?
Yes, all prices are in Australian Dollars (AUD). International customers will see converted prices at checkout based on current exchange rates.
📦 Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on orders over a certain threshold within Australia. International shipping rates vary by location.
How long does shipping take?
Australian orders: 3-7 business days. International orders: 7-21 business days depending on location. All orders ship within 24 hours and include tracking.
Do you ship internationally?
Yes, we ship worldwide! International shipping rates and delivery times vary by destination. All international orders include tracking and insurance.
🔄 Returns & Refunds
What is your return policy?
30-day satisfaction guarantee. If not as described, return for full refund. Items must be unused and in original packaging.
How do I return an item?
Contact us within 30 days. We'll provide return instructions and address. Return shipping costs may apply unless item is faulty.
💎 About Our Gemstones
Are your gemstones natural?
Yes! All our gemstones are 100% natural. We clearly disclose any treatments. Many are untreated Queensland sapphires from Central Queensland gemfields.
Do you provide certificates?
Yes, we provide certificates of authenticity with all gemstones. Lab reports from recognized gemological laboratories available on request for premium stones.
Where do your gemstones come from?
We specialize in Queensland sapphires from Central Queensland gemfields (Anakie, Rubyvale, Sapphire). We also source ethically from trusted suppliers worldwide with transparent origins.