Return & Refund Policy

🔄 Return & Refund Policy

30-day satisfaction guarantee. We stand behind every gemstone we sell.

✅ Our Guarantee

  • ✓ 30-day return window
  • ✓ Full refund if not as described
  • ✓ Items must be unused
  • ✓ Original packaging required
  • ✓ Easy return process

🔄 How to Return

  1. Contact Us: Email within 30 days of delivery
  2. Get Authorization: We'll provide return instructions and address
  3. Pack Securely: Use original packaging, insure shipment
  4. Ship Back: Send to provided address with tracking
  5. Receive Refund: Processed within 5-7 business days of receipt

💰 Refund Details

  • Full Refund: If item not as described or faulty
  • Return Shipping: Customer pays unless item is faulty
  • Processing Time: 5-7 business days after receipt
  • Original Payment Method: Refund to original payment

❓ Return Questions

What is your return policy?

30-day satisfaction guarantee. If the gemstone is not as described, return for full refund. Items must be unused and in original packaging. Contact us within 30 days to initiate return.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive the returned item. The refund will be credited to your original payment method. Bank processing may take additional 3-5 days.

Who pays return shipping?

Customer pays return shipping unless the item is faulty or not as described. We recommend insured shipping with tracking. If item is faulty, we'll reimburse return shipping costs.

Can I exchange a gemstone?

Yes! Contact us to arrange an exchange. We'll help you find the perfect alternative gemstone. Exchange shipping policies are the same as returns - we cover shipping if the original item was faulty.

✅ Shop with Confidence

30-day satisfaction guarantee on all gemstones.

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